Glossary

Certain terms used in the health network may be unfamiliar or vague to the uninitiated. This glossary defines the main terms used by the Committee on this site.

  1. Users’ committee
    A users’ committee is a group of members who represent the users’ interests to the institution it serves.
  2. CHU Sainte-Justine:
    The Centre hospitalier universitaire Sainte-Justine is the largest mother-child hospital in Canada. Affiliated with the Université de Montréal, it boasts a world-renowned research centre.

  3. Users:
    Patients who receive care at a healthcare institution.
  4. CRME :
    Centre de réadaptation Marie Enfant.
  5. ARHSSS:
    Act respecting health services and social services.
  6. RPCU :
    Regroupement provincial des comités des usagers (provincial association of users’ committees).
  7. Users’ rights:
    Every user of the health services and social services network has rights, and it is the role of the Users’ Committee to ensure they are respected. For more information about these rights, consult the Rights page.
  8. Local service quality and complaints commissioner:
    The local service quality and complaints commissioner is appointed by the institution pursuant to the ARHSSSS to receive and process complaints from users, in a completely independent and impartial manner.