My 4-year-old son was diagnosed with leukemia in April 2017. So, now we’re going through daily treatments at the Centre d’oncologie Charles Bruneau. Since April, I’ve noticed certain things that could be improved or better explained to make the experience less unpleasant for the parents of sick kids.
In my professional life, I work on business transformation projects for a bank, improving processes and identifying ways to be more efficient and cut costs, and I wanted to put my experience to work by helping Sainte-Justine to improve the user experience.
Sainte-Justine is an excellent hospital with incredible specialists, but it’s still a large institution that’s faced with several challenges. My goal in joining the Users’ Committee was to help make things run smoother.