1. Inform users about their rights and responsibilities.
2. Promote improvements to the quality of users’ living conditions and assess users’ level of satisfaction with the services obtained at the institution.
3. Defend users’ collective rights and interests or, at a user’s request, their personal rights and interests to the institution or to any other competent authority.
4. Upon request, support and assist a user in any action they undertake, including submitting a complaint pursuant to Divisions I, II and III, Chapter III, Title II of the Act respecting health services and social services or pursuant to the Act respecting the Health and Social Services Ombudsman (ch. P-31.1).
5. Ensure, where applicable, the proper functioning of each residents’ committee and ensure they have the resources needed to perform their duties.
6. Assess, where applicable, the effective application of the provisions of Article 209.0.1.