The CHU Sainte-Justine is continuing to follow the process to obtain Planetree certification. Since the Planetree concept considers patient-parents as partners, the Users’ Committee actively supports this person-centred care approach and, as such, chose to attend the organization’s most recent international conference, where it presented its Patient Experience Office (PEO).
Title of the presentation: Experience an Integrated Model: Planetree, Patient, Accreditation Canada and HCAHPS in Collaboration with the Committee of Patients
Presented by Marie Suzanne Lavallée, Annie Rainville and Dieudonné Soubeiga from the CHUSJ.
The goal of the presentation was to describe the partnership formed between the CHU Sainte Justine and the Users’ Committee via the PEO and the joint patient satisfaction surveys. You can consult the program by clicking here Programmation Congrès Planetree 2013. The presentation can be consulted at: Présentation au Congrès Planetree 2013.