Users and family
Users and their families are the main priority of the Users’ Committee. As such, the Committee has designed this site to contain as much information as possible for patients at the CHU Sainte-Justine and their families. The Committee also responds to the needs of mothers who are treated at the CHU Sainte-Justine. Since the majority of information requests addressed to the Committee relate to the various rights of the users of Québec’s health system, we have produced twelve 30-second videos explaining these rights in more detail.
The Committee often also receives information requests from users who want to file a complaint against the institution. In this sense, the Committee acts as a liaison between the user and the local service quality and complaints commissioner.